Digitrine Orbit-X
The Unified SaaS Platform - CRM, Engagement & Operations Platform
A Platform You Control. Growth Without Limits.
Digitrine Orbit-X is a unified, multi-tenant CRM platform purpose-built for digital marketing agencies and enterprises that manage multiple client companies, channels, and teams. Unlike traditional SaaS CRMs, Digitrine Orbit-X is a controlled SaaS platform designed to give agencies deep configurability, operational control, and predictable scaling—without per-user or per-client licensing constraints. CRM. Social. WhatsApp. One Platform.
Digitrine Orbit-X v/s Competitor
What is Digitrine Orbit-X?
Digitrine Orbit-X is a multi-tenant, enterprise-grade CRM platform that allows agencies to:
- Manage unlimited client companies under one system
- Deliver CRM, social media, and WhatsApp engagement as a service
- Control data, workflows, and integrations centrally
- Scale operations without license-based cost inflation
Each client operates within its own secure tenant environment, while the agency retains full platform ownership and oversight.
The Problem with Traditional CRMs
Most CRMs were built for internal sales teams, not agencies that:
- Serve multiple client companies
- Sell marketing and growth services
- Need social media, WhatsApp, and CRM data in one place
- Want to give clients controlled access without exposing internal systems
As agencies scale, SaaS CRMs introduce:
- Rapidly increasing license costs
- Fragmented tools for CRM, social, and messaging
- Limited control over workflows and data
- Vendor lock-in
Digitrine Orbit solves these problems by design.
Core Platform Capabilities
- CRM with leads, deals, and customer lifecycle management
- Support system with ticketing
- Knowledgebase for internal teams and clients
- Multi-lingual interface
- Tenant database (multi-company architecture)
- Staff database with To-Dos and task tracking
- Role-based access control (ACL)
- Client / customer database
- Web forms for lead capture and support
- Leads management and advanced lead filters
- Tasks, calendars, and activity tracking
- Contracts and document tracking
- GDPR compliance and consent management
- Surveys and feedback collection
- Reporting and analytics
- Custom fields and configurable data models
- Two-way Meta integrations:
- Facebook
- WhatsApp
- Instagram
- Facebook
- Google Cloud integrations
- Email and phone channel support
- Centralized interaction timelines per customer
- OpenAI agents and workflow automation
- AI-powered reporting and insights
- Lead follow-up scheduler
- Marketing and engagement automation
- Estimates and proposals
- Expenses and payments
- Invoicing
- Inventory and purchases
- Simple accounting modules
- Complete accounting system (optional)
- Affiliate system
- iPay payment gateway integration
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- HR sub-system
- HR payroll
- Customer file management
- VoIP integrations
- Zoom integrations
- Telegram bot integration
- Pushover notifications
Built for Agencies
Digitrine Orbit-X is not just a CRM—it is a service-enablement platform built for agencies and enterprises.
Agency Advantages
- White-label ready
- No per-user or per-brand penalties
- Centralized management for all clients
- Client-specific workflows and reporting
- Easy onboarding of new client companies
Client Experience
- Dedicated dashboards per client
- Real-time visibility into campaigns and interactions
- Secure access without platform complexity
- One login for CRM, social, and messaging
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Automation & Extensibility
Marketing Automation
- Lead routing and follow-ups
- Campaign-based workflows
- Advanced lead filters and schedulers
API-First Platform
- Secure API engine
- Third-party integrations
- Custom connectors for enterprise systems
Customization Without Limits
- Modular feature enablement pertenant
- Custom reports and dashboards
- Industry-specific workflows
Enterprise-Grade Foundation
Infrastructure & Reliability
- Managed hosting environment
- Automated backups and storage
- Scalable architecture
- Performance and security monitoring
Governance & Documentation
- SOP-driven operations
- Access verification and audit trails
- Fully documented APIs and workflows
Roadmap & Optional Enhancements
Modular by Design
Digitrine Orbit-X is modular by design. Organizations can enable or disable features based on their operational needs, client maturity, and internal workflows.
From core CRM and support operations to advanced AI, accounting, HR, and automation modules, the platform adapts as your business grows—without forcing unnecessary complexity upfront.
Why Digitrine Orbit-X vs Traditional Saas CRMs
| Area | Digitrine Orbit | Traditional SaaS CRM |
|---|---|---|
| Platform Control | High (Tenant-level & Workflow Control) | Limited |
| Multi-Client Support | Native | Add-on / Limited |
| Social + WhatsApp | Unified | Fragmented tools |
| Cost Scalability | Predictable | License-driven |
| Customization | Deep & flexible | Restricted |
Who Should Use Digitrine Orbit-X?
- Digital marketing agencies
- Growth and performance agencies
- Enterprise service providers
- Organizations managing multiple brands or subsidiaries
If your business sells services, not software licenses, Digitrine Orbit is built for you.
About Digitrine Technologies LLP
Digitrine Technologies LLP designs and builds enterprise digital platforms for organizations that need control, scalability, and long-term sustainability. With expertise across CRM systems, multi-tenant architectures, integrations, and operations, Digitrine delivers platforms that grow with your business.
Build on a platform designed for scale. Control your ecosystem.
Contact Digitrine Technologies LLP to explore how Digitrine Orbit can become the foundation of your agency’s growth.
Orbit-X Onboarding & Assessment
Before we onboard your app into support & maintenance, we conduct a structured technical audit. Please complete this assesssment form to help us assess readiness.